{"_id":"69d7fc8f06cf1cff60524e13","title":"Xelta Refund Policy, Eligibility & Refund Process","slug":"/refund","content":"# Xelta Refund Policy\n\nAt Xelta, we aim to provide a transparent and reliable experience for users creating AI images, videos, and other generative content. This refund policy explains when a refund may be available, how used credits are treated, and what you need to do if you experience a billing or technical issue.\n\nPlease review the conditions below before submitting a refund request.\n\n## Refund Eligibility\n\nRefund eligibility depends on the circumstances surrounding your purchase and account usage.\n\nUsers may be considered for a refund when there is a verified billing error, a critical technical problem that prevents access to the service, or another eligible issue reviewed by the Xelta support team.\n\nEach refund request may be evaluated individually based on the purchase, credit usage, and reason for the request.\n\n## Refunds for Used AI Credits\n\nXelta uses credits to power AI generation workflows, including image generation, video creation, and other compute-intensive features.\n\nOnce credits have been consumed for an AI generation, the computing resources required to process that request have already been used. For this reason, consumed credits are generally not refundable.\n\nUsers should review the credit requirement displayed for a workflow before starting a generation.\n\n## Technical Issues and Failed Generations\n\nIf a serious platform issue prevents you from using a purchased service correctly, you can contact Xelta support and provide details about the problem.\n\nRefund eligibility may depend on whether the issue can be verified and whether the corresponding credits or service were successfully delivered.\n\nProviding accurate information about the error can help the support team review the request more efficiently.\n\n## Billing Errors\n\nIf you believe you were charged incorrectly, charged more than expected, or experienced another payment-related problem, contact the Xelta support team as soon as possible.\n\nInclude relevant account and transaction details so the billing issue can be reviewed.\n\nVerified billing errors may qualify for a refund or another appropriate resolution.\n\n## Subscription Refunds\n\nRefund eligibility for subscription payments depends on the applicable refund terms and account activity.\n\nUsers can cancel their Xelta subscription to prevent future renewals. Cancellation does not automatically mean that a previous payment will be refunded.\n\nRefund requests related to subscriptions are reviewed according to the specific circumstances and usage of the account.\n\n## How to Request a Refund\n\nTo request a refund, contact Xelta support and clearly explain the reason for your request.\n\nInclude the email address associated with your account, relevant payment information, the date of purchase, and details about any technical or billing issue.\n\nProviding complete information can make the review process faster and help avoid unnecessary delays.\n\n## Refund Review Process\n\nSubmitting a refund request does not automatically guarantee approval.\n\nXelta may review account activity, credit usage, transaction details, technical logs, and other relevant information before making a decision.\n\nThe purpose of this review is to ensure that refund requests are handled fairly while accounting for computing resources that may already have been consumed.\n\n## Refunds for Platform Outages or Critical Errors\n\nIn some cases, exceptions may be considered when a verified platform outage, critical bug, or billing problem prevents the purchased service from being delivered as expected.\n\nThese cases are reviewed individually.\n\nUsers experiencing a platform-related problem should contact support with as much information as possible about the issue.\n\n## Contact Xelta Support\n\nIf you have questions about refund eligibility, payments, credits, or account billing, contact the Xelta support team for assistance.\n\nBefore submitting a request, review the refund policy carefully and provide complete information about your purchase and issue.\n\nXelta aims to keep its refund process clear, transparent, and fair for all users.\n","metaTitle":"Xelta Refund Policy, Eligibility & Refund Process","metaDescription":"Read Xelta's refund policy, eligibility rules, credit usage terms, billing issue guidelines, and steps to request a refund for eligible purchases.","keywords":["xelta refund policy","xelta refund","refund eligibility","refund request","subscription refund","credit refund","billing refund","xelta billing policy","ai tool refund policy","refund process","payment refund","xelta support"],"createdAt":"2026-04-09T19:22:55.849Z","updatedAt":"2026-09-14T13:21:14.973Z","__v":0}